The Chimney Sweeper ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit this website or request chimney service from us, how we use and protect that information, and the choices available to you. By using this website or submitting a form to request an estimate or appointment, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us when you fill out a contact or lead form on this site, request a free estimate, or call our office. Depending on the form, this may include:
- Your name and phone number
- Your email address
- Your service address or city, so we can dispatch a technician to the right location
- The service you're requesting (sweeping, inspection, repair, etc.) and any notes you provide about your chimney
We also automatically collect some technical information when you browse our website, such as your approximate location, browser type, device type, and the pages you visit, through the analytics tools described in Section 4.
2. How We Use Your Information
We use the information you provide to us for the following purposes:
- To respond to your request and prepare a free estimate or quote
- To schedule, confirm, and provide the chimney service you request
- To contact you by phone, text, or email about your appointment, estimate, or inquiry
- To keep basic business and service records, such as past appointments
- To understand and improve how visitors use our website
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Communications Consent
When you submit a form on this site, we may ask you to confirm that you agree to be contacted by phone, text message, or email regarding your request. Message and data rates may apply to text communications. You may opt out of future text messages at any time by replying "STOP," and you may opt out of marketing emails using the unsubscribe link included in those messages. Opting out of marketing communications does not affect our ability to contact you about a service you have already requested or scheduled.
4. Cookies & Analytics
This website may use cookies and similar technologies, including standard web analytics tools, to understand how visitors use our site — for example, which pages are viewed and how long visitors stay. This information is generally aggregated and is not used to identify you personally. Most web browsers let you control or disable cookies through their settings; note that disabling cookies may affect how some parts of this site function.
5. Third-Party Services
Our Contact page includes an embedded Google Map to help you find our service area. Google may collect information when you interact with that embed, in accordance with its own privacy policy. We may also use standard third-party analytics or form-processing tools to operate this website and manage service requests. We only share the information needed for those tools to perform their function on our behalf, and we require that any such providers handle your information responsibly.
6. Data Retention
We keep the information you submit for as long as reasonably necessary to respond to your request, provide the service you booked, maintain basic business records, and comply with our legal and accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, or to ask us to stop using it for a particular purpose. We will respond to reasonable requests as promptly as we're able. To make a request, use the contact details in Section 11 below.
9. Children's Privacy
Our website and services are directed to adults seeking home services and are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our site may link to third-party websites or services, such as review platforms or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@thechimneysweepercincinnati.com or (513) 586-5065.