These Terms of Service ("Terms") govern your use of The Chimney Sweeper website and the chimney services we provide. By using this website, submitting a form, or booking service with us, you agree to these Terms.
1. Acceptance of Terms
By accessing this website or requesting an estimate, appointment, or service from The Chimney Sweeper, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this website or our services.
2. Description of Services
The Chimney Sweeper provides residential chimney sweeping and cleaning, chimney inspections, chimney repair, cap and damper installation, chimney relining, masonry and rebuild work, dryer vent cleaning, and video inspection services to customers in Cleveland and the surrounding Greater Cleveland area. Specific services performed at your property are those agreed upon at the time of booking or authorized by you in writing.
3. Scheduling & Appointments
When you request an appointment through our website, by phone, or by email, you agree to provide accurate contact information, service address, and a preferred date and time. Appointments are confirmed directly by our office and are subject to technician availability and, in some cases, weather conditions. We ask that someone 18 years of age or older be present for the full duration of the appointment and that our technician have clear access to the chimney, fireplace, or work area.
4. Pricing & Payment
We believe in flat-fee, no-surprises pricing wherever possible. Prices quoted on this website, over the phone, or in a written estimate apply to the specific scope of work described and are subject to confirmation once a technician has assessed the job on site. If, during your appointment, our technician identifies additional repair needs beyond the originally scheduled service, we will provide a written estimate before performing any additional work. No work beyond the original scope, and no additional charges, will be undertaken without your approval. Payment is due upon completion of service unless other arrangements have been made in advance. We accept major payment cards and other payment methods as posted at the time of service.
5. Cancellation & Rescheduling Policy
We ask for at least 24 hours' notice if you need to cancel or reschedule your appointment, so that we can offer that time slot to another customer. Same-day cancellations or repeated no-shows may be subject to a rescheduling fee and may affect our ability to offer future priority appointments.
6. Access, Property Condition & Customer Responsibilities
You are responsible for providing our technicians with safe and reasonably clear access to the chimney, roof, attic, or work area, and for securing pets during the appointment. Please ensure the fireplace or appliance has not been in use for at least 24 hours before our visit. The Chimney Sweeper is not responsible for pre-existing damage, deterioration, code violations, or defects discovered during an inspection or repair that were not caused by our work, although we will always disclose what we find and provide recommendations.
7. Warranties & Limitation of Liability
We perform our work to industry-recognized standards using trained, background-checked technicians. Any workmanship warranty applicable to a specific repair, installation, or rebuild will be described in writing at the time of service; except as expressly stated in that written estimate or invoice, we make no additional warranties, express or implied, including as to materials supplied by third parties. To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
8. Intellectual Property
The content on this website — including text, photos, graphics, and our logo — is owned by or licensed to The Chimney Sweeper and is protected by applicable intellectual property laws. You may view and print pages of this site for your own personal, non-commercial use, but you may not copy, reproduce, or republish this content elsewhere without our prior written permission. You agree not to misuse this website or attempt to interfere with its normal operation or security.
9. Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in Cuyahoga County, Ohio, and you consent to the jurisdiction of those courts.
10. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our services, business practices, or applicable law. Continued use of our website or services after an updated version is posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
11. Contact Us
Questions about these Terms? Contact us at info@thechimneysweepercleveland.com or (216) 666-5601.